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    1 User Review For Sven Suits

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      Reviewed by Sameer Sanjeev
      On 24 Jun 2018       0

      Firstly, credit where it is due. Sven Suits is good when it comes to quality of their work. I stitched 2 suits and 4 shirts from them and the work is pretty good. (My 1 star is only for this) However, I have never had such a horrendous experience when it comes to delivery timelines and service. I put confidence in them and gave them a lot of things to get stitched. I have stitched stuff worth about 21k from them. But I regret my decision now because of the harrowing experience that I have had to endure! Earlier, the service was quite OK. However, as time progressed it went completely downhill. They never stick to the delivery times committed by them. I understand a delay of a day or two, but the delay is always more than a week, 2 weeks and sometimes even more! They always keep on postponing the dates committed by them for delivery. Also, they have goofed up a couple of times like forgetting to stitch buttons below the cuffs, keeping the shirt for more than a week to stitch my monogram and then deliver it without the monogram and wait for me to spot it instead of informing me beforehand, fusing issues at the collar and cuff of a shirt (which they did replace). The worst part is their attitude when questioned. It is so unprofessional! The least they can do is at least inform the customer if the delivery is going to get delayed. However, that is never the case. One of their owners, Swaraj Vedpathak never picks up calls or responds to WhatsApp messages, and I mean NEVER! The other owner Aditya Bhardwaj, instead of owning up to their mistake always tries to justify it and many times has retorted rudely at me saying if they have committed a date then it is not carved in stone (Can you believe it!?!?). Their problem is they don’t have enough staff. Both the owners only come home for everything, be it for taking measurements and delivering the clothes. Proceed with extreme caution!

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